Key concepts:
Change Leadership: ◦ Articulate a vision for the future ◦ Mobilize resources needed ◦ Put an engine on the whole change process ◦ Making the change go faster and smarter ◦ Works well in the context of large scale changes ◦ Creating a sense of urgency ◦ Empowering people ◦ Has the potential to get things out of control
Managing Resistance to Change: Communication: Reduce the misunderstanding and confusions associated with the change Participation and Empowerment: Involve those affected in planning and implementing the change Employee Counseling and Support: Providing training, resources, and autonomy needed to make the change happen Bargaining and Negotiation: Give some, take some, adjustments
1.Establishing a sense of urgency 3.Developing a Vision & Strategy 4.Communicating the Change Vision 5.Empowering broad-based Action 6.Generating Short-term Wins 7.Consolidating Gains and Producing more Change